1.Scope:

1.1. This Privacy Policy & Practices applies to the website of GroVit Counsel Services, operated by Namrata Grover as a sole proprietor (“GroVit Counsel Services”). It outlines the  Privacy Policy & Practices regarding the collection, use, and safeguarding of information provided by users interacting with the website or availing services offered through it.

1.2. GroVit Counsel Services is committed to protecting the privacy and personal information of all individuals accessing the website, whether as minors (individuals below 18 years of age, requiring parental/guardian consent) or adults (18 years and above).

1.3. By using this website or submitting any personal information, users (or in the case of minors, their parents/legal guardians) acknowledge and agree to the terms outlined in this  Privacy Policy & Practices.

1.4. This  Privacy Policy & Practices is to be read along with the Terms and Conditions. It explains what types of personal and non-personal data may be collected, how that data is used, and the measures in place to protect it.

1.5. This  Privacy Policy & Practices  is in accordance with the Information Technology Act, 2000 (as amended from time to time), including the relevant rules under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It is an electronic record generated by a computer system and does not require any physical or digital signature.

2. Changes to the Privacy Policy:

This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, or user feedback. When changes are made, the “Last Updated” date will be revised accordingly. Users are encouraged to review this policy regularly. Continued use of the website or services will be considered acceptance of any changes.

3. User Consent:

By using this website and availing of the counseling services offered, “users give voluntary consent” to the terms outlined in this  Privacy Policy & Practices . Users provide informed consent to the collection, use, and storage of their personal and sensitive information as described herein.

Consent is explicitly obtained:

• When users fill out contact or appointment forms
• During the initial assessment or consultation
• When engaging in any further counselling services

Users may withdraw their consent at any time. However, doing so may limit access to certain services that require personal information for appropriate support.

4. Information Collection

4.1. While interacting with the Website or using the Services, the User may voluntarily provide certain personal information.

4.2. This information may include, but is not limited to, the User’s name, age, gender, email address, phone number, postal address, and any other details necessary for identification or to help us provide effective support”

4.3. In addition, we may automatically collect non-personal technical data such as the type of device used, browser type, IP address, demographic data, and other technical information to enhance user experience and improve service delivery.

5. Use of Information

5.1. The information collected from the User may be used for the following purposes:

• To provide, manage, and improve our Services.
• To communicate with the User regarding appointments, updates, or inquiries.
• To personalise the User’s experience on the Website.
• To respond to queries, concerns, or feedback submitted by the User.
• To maintain records for administrative, legal, and operational purposes.
• To send newsletters, service-related announcements, or promotional content, if the User has opted to receive them.

5.2. We do not sell, rent, or trade the User’s personal information to third parties. Any sharing of information will be strictly limited to what is necessary for the functioning of our Services, and in accordance with applicable laws and user consent.

6. Information Sharing and Disclosure

6.1. We value the privacy of our Users and limit the sharing of personal information to the extent necessary for the effective delivery of our Services.

6.2. User information may be shared or disclosed under the following circumstances:

• With Explicit Consent: We may share personal information with third parties if the User has provided prior explicit consent.
• With Service Providers, Including TheraSoft: Our website and services are integrated with third-party platforms such as TheraSoft, which supports appointment scheduling, data management, and related functionalities. As a result, certain User information may be collected, processed, or stored through TheraSoft’s secure systems. These third-party service providers are contractually bound to protect User data and are authorized to use it only to facilitate the provision of services.
• Legal Compliance and Protection: We may disclose User information when required by applicable law, regulation, legal process, or governmental request, or when necessary to protect our legal rights, prevent fraud, or ensure the safety of Users or the public.

6.3. Non-personal or aggregated information that does not identify individual Users may be used for internal analysis, service improvement, or shared with third parties for research and statistical purposes.

7.Data Security

7.1. We implement a combination of organisational and technical measures to safeguard the personal and sensitive information you provide. These measures are designed to protect against unauthorised access, disclosure, alteration, or destruction of your data.

7.2. Our website is integrated with TheraSoft®, a third-party platform that supports various aspects of our services, including appointment scheduling and data management. TheraSoft® is committed to maintaining the privacy and security of personal health information (PHI). They employ industry-standard security protocols, including encryption and secure data storage, to protect user data.

7.3. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7.4. Users are responsible for maintaining the confidentiality of their login credentials and for restricting access to their devices. We recommend that you take appropriate measures to secure your personal information, such as using strong passwords and logging out after accessing our services.

7.5. In case of any suspected data breach, we will take prompt action and, where required, notify affected users as per applicable law.

8. Cookies & Third-Party Disclosure

8.1. We do not use cookies for tracking, advertising, or analytics. Any technical data is solely used to ensure service functionality and user security.

8.2. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This excludes trusted partners such as TheraSoft®, which helps us operate securely and efficiently. TheraSoft® is a HIPAA-compliant platform specifically designed for therapists and psychologists, and it adheres to stringent data privacy and security standards.

8.3. We may disclose information if such disclosure is necessary to comply with legal obligations, enforce our policies, or protect the rights, property, or safety of GroVit Counsel Services, our users, or others.

9.Third-Party Links

9.1. Our website may contain links to third-party websites or services for your convenience or information. These links are provided solely as a service to you and do not constitute an endorsement or approval of those sites or their content.

9.2. GroVit Counsel Services is not responsible for the privacy practices, content, or services of any third-party websites. We encourage you to review the privacy policies and terms of use of any third-party sites you visit.

10.User Rights

10.1. Users have the right to access, correct, update, or request deletion of their personal information held by us, subject to applicable laws and regulations.

10.2. Users may withdraw their consent to the collection and use of their personal information at any time, although this may affect the ability to provide certain services.

10.3. Users have the right to object to the processing of their personal data and to request restrictions on such processing where applicable.

10.4. Users can request a copy of their personal data in a portable and commonly used electronic format.

10.5. To exercise any of these rights, users may contact us using the contact information provided on our website.

11. Data Transfer

11.1. The User’s information, including personal data, may be transferred to and maintained on computers or servers located outside of the User’s country of residence, where data protection laws may differ.

11.2. By using the Website and Services, the User consents to such transfer, storing, and processing of their information in accordance with this Privacy Policy.

11.3. We take all reasonable steps to ensure that User information is handled securely and in accordance with applicable data protection laws, regardless of where the data is processed or stored.

12. Liabilities

12.1. To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of the Website or Services, including but not limited to any errors, omissions, interruptions, defects, delays, or losses.

12.2. While we strive to protect User information and maintain security, we do not guarantee absolute security of any data transmitted to or from the Website or Services.

12.3. The User agrees that use of the Website and Services is at their own risk and that we are not responsible for any unauthorised access or breaches that may occur despite reasonable security measures.

12.4. We are not liable for any third-party services, content, or links accessed through the Website or Services.

13. Third-Party Services

13.1. The Website and Services may integrate or be supported by third-party platforms, including Therasoft®, which provide tools for therapists and psychologists.

13.2. While we take care to choose secure and reputable third-party providers, we do not control the practices or policies of these third parties. Users’ data shared through such platforms is subject to the respective third party’s privacy policies.

13.3. We are not responsible for any data breaches, losses, or damages caused by the third-party services, nor for any interruptions or malfunctions of those platforms.

13.4. By using our Website and Services, Users acknowledge and consent that certain information may be processed or stored by these third-party providers as part of service delivery.

13.5. Please note that the User’s internet service provider, operating system provider, third-party applications, social media platforms, and websites that the User accesses may also collect, use, and share information about the User and their usage. We cannot control how these third parties collect, use, share, or secure this information. For details about their privacy practices, please consult their respective privacy policies.

14. Responsible Use of Official Contact Information

14.1 Professional Use of Contact Details
The official contact number, email ID, and social media handles of GroVit Counsel Services are strictly intended for professional communication related to counselling services only. Any unrelated, inappropriate, or unsolicited communication is not permitted and may be subject to legal scrutiny.

14.2 Privacy and Respectful Interaction
We are committed to maintaining a respectful, safe, and confidential environment. Clients and users are expected to engage in appropriate and professional communication at all times. Any vulgar, offensive, or abusive behaviour, whether via calls, messages, emails, or social media, will be documented and, if necessary, reported to the relevant authorities.

14.3 Misuse and Harassment Policy
Unsolicited or Inappropriate audio/video calls, sexually explicit or abusive messages, cyberbullying, trolling, or any form of harassment will not be tolerated. Such actions violate our ethical policy and may be subject to legal action under the Indian IT Act and applicable cyber laws.

14.4 False Allegations & Malicious Reporting
Any false, defamatory, or malicious complaint made with the intent to damage the reputation of GroVit Counsel Services or its founder will be considered a serious offence. We reserve the right to pursue appropriate legal recourse under relevant laws concerning defamation, harassment, and misuse of legal provisions.

14.5 Official Platform Clarification
The official Instagram handle: Please follow the page: @grovit_counsel_service (singular “service”). The previous handle @grovit_counsel_services (plural “services”) was hacked last year and is no longer active. To stay updated and safe, connect only with the verified official account. We advise clients to connect only through verified platforms as listed in Section 15.

14.6 Online Session Safety Notice
All sessions conducted via audio or video call are private, secure, and confidential. Clients are strictly advised not to record, share, or distribute session content without written consent. Any breach of confidentiality will be considered a violation and may result in legal consequences.

14.7 Protection Against False or Malicious Complaints
While we are committed to ethical practices and transparency, we are also aware of the potential misuse of reporting systems. Any fabricated or misleading allegations aimed at harassing, intimidating, or defaming GroVit Counsel Services will be treated as cyber misconduct and may invite legal action.
All client communications are digitally logged and retained as evidence for legal protection.

14.8 Your Responsibility & Legal Accountability
By choosing to interact with GroVit Counsel Services through any platform, users agree to engage respectfully, lawfully, and professionally.
Any attempt to impersonate, harass, misuse information, or intentionally exploit reporting mechanisms will be considered cybercrime and may result in legal steps, including the filing of counter-complaints and involvement of the Cyber Crime Cell.

14.9 Verified Communication Reminder
Clients and visitors are advised to connect only through the official channels listed in Section 15 of this policy.
If you receive communication from unverified or suspicious sources claiming to represent GroVit Counsel Services, please refrain from engaging and report the matter immediately.
Impersonation, identity misuse, or unauthorised representation will be treated as a legal offence.

15. Official Contact & Queries

If you have any questions or concerns regarding this policy or our services, please get in touch through the verified platforms listed below:

• Email:grovitcounselservices@gmail.com
• Phone:+91 9327204248
• Postal Address: Currently, counselling sessions are conducted entirely online via secure audio and video calls, allowing me to work with clients from across the globe.
  In-person appointments are available on request and take place at a professional co-working space in Surat, Gujarat. The exact address will be shared once your appointment is confirmed.
  
  

  🗣️ Languages Offered: Sessions are available in English, Hindi, and Punjabi, as per your preference.

  We are committed to addressing your queries and resolving any concerns promptly and professionally.

Disclaimer: This Privacy Policy & Practices is intended to provide transparency about how GroVit Counsel Services collects, uses, and safeguards your personal information. While we strive to maintain the highest standards of data protection, no online platform can guarantee absolute security. By using our website or services, you acknowledge and accept the terms outlined above. For further clarification, we encourage you to contact us directly.